About This Book xxiii Chapter 1 Introduction 1 Know Your Why 4 The Exam Content 5 Types of Questions 6 Multiple Choice/Multiple Option 7 Drag and Drop 7 Fill in the Blank 8 Exam Preparation 8 What You Think About Matters 11 Using This Book to Practice 12 Conclusion 13 Chapter 2 U.S. Labor Law 15 Labor Law Employment Law Cheat Sheet 18 Labor Law Practice Questions 21 Key Concept Research Questions 42 Test Your Labor Law Terminology Knowledge 42 Conclusion 44 Additional Resources 44 Websites 45 Podcasts 45 YouTube Channels 46 Chapter 3 Business Management and Strategy 47 Business Management and Strategy Questions 51 Key Concept Research Questions 65 Test Your Business Management and Strategy Terminology Questions 65 Conclusion 67 Additional Resources 67 Websites 67 Podcasts 68 YouTube Channels 68 Chapter 4 Talent Planning and Acquisition 69 Talent Planning and Acquisition Practice Questions 73 Key Concept Research Questions 88 Test Your Talent Planning and Acquisition Terminology 88 Conclusion 90 Additional Resources 91 Websites 91 Podcasts 92 YouTube Channels 92 Chapter 5 Learning and Development 95 Learning and Development Practice Questions 99 Key Concept Research Questions 112 Test Your Learning and Development Terminology Knowledge 112 Conclusion 115 Additional Resources 115 Websites 115 Podcasts 116 YouTube Channels 116 Chapter 6 Total Rewards 117 Total Rewards Practice Questions 122 Key Concept Research Questions 136 Test Your Total Rewards Terminology Knowledge 136 Conclusion 138 Additional Resources 138 Websites 139 Podcasts 139 YouTube Channels 140 Chapter 7 Risk Management 141 Risk Management Practice Questions 145 Key Concept Research Questions 158 Test Your Risk Management Terminology Knowledge 158 Conclusion 160 Additional Resources 160 Websites 160 Podcasts 161 YouTube Channels 161 Chapter 8 Employee Engagement and Retention 163 Employee Engagement and Retention Practice Questions 167 Key Concept Research Questions 179 Test Your Engagement and Retention Terminology Knowledge 180 Conclusion 182 Additional Resources 183 Websites 183 Podcasts 183 YouTube Channels 184 Chapter 9 Employee and Labor Relations 185 Employee and Labor Relations Practice Questions 190 Key Concept Research Questions 202 Test Your Employee and Labor Relations Terminology Knowledge 202 Conclusion 204 Additional Resources 204 Websites 204 Podcasts 205 YouTube Channels 205 Chapter 10 Ethical Practice and Corporate Social Responsibility 207 Ethical Practice and Corporate Social Responsibility Questions 211 Key Concept Research Questions 222 Test Your Ethical Practice and Corporate Social Responsibility Terminology Knowledge 222 Conclusion 225 Additional Resources 225 Websites 225 Podcasts 226 YouTube Channels 226 Chapter 11 Managing a Global Workforce 227 Global Human Resource Management Practice Questions 231 Key Concept Research Questions 243 Test Your Global HR Management Terminology Knowledge 243 Conclusion 245 Additional Resources 246 Websites 246 Podcasts 246 YouTube Channels 247 Chapter 12 Diversity, Equity, and Inclusion 249 Diversity, Equity, and Inclusion Practice Questions 254 Key Concept Research Questions 267 Test Your DEI Terminology Knowledge 267 Conclusion 269 Additional Resources 269 Websites 270 Podcasts 270 YouTube Channels 271 Chapter 13 Workforce Analytics and Technology 273 Workforce Analytics and Technology Practice Questions 277 Key Concept Research Questions 290 Test Your Workforce Analytics and Technology Terminology Knowledge 291 Conclusion 293 Additional Resources 293 Websites 293 Podcasts 294 YouTube Channels 294 Chapter 14 Human Resource Competencies 295 Human Resource Competencies Practice Questions 300 Key Concept Research Questions 313 Test Your Human Resource Competencies Terminology Knowledge 315 Conclusion 316 Additional Resources 317 Websites 317 Podcasts 318 YouTube Channels 318 Chapter 15 Leadership 319 Leadership Practice Questions 323 Key Concept Research Questions 335 Test Your Leadership Terminology Knowledge 336 Conclusion 337 Additional Resources 338 Websites 338 Podcasts 338 YouTube Channels 339 Chapter 16 Organizational Development and Design 341 Organizational Development and Design Practice Questions 345 Key Concept Research Questions 359 Test Your Organizational Development and Design Terminology Knowledge 360 Conclusion 362 Additional Resources 362 Websites 362 Podcasts 363 YouTube Channels 363 Appendix A Answers to Review Questions 365 Chapter 2: U.S. Labor Law 366 Chapter 3: Business Management and Strategy 377 Chapter 4: Talent Planning and Acquisition 391 Chapter 5: Learning and Development 403 Chapter 6: Total Rewards 414 Chapter 7: Risk Management 425 Chapter 8: Employee Engagement and Retention 435 Chapter 9: Employee and Labor Relations 448 Chapter 10: Ethical Practice and Corporate Social Responsibility 460 Chapter 11: Managing a Global Workforce 473 Chapter 12: Diversity, Equity, and Inclusion 488 Chapter 13: Workforce Analytics and Technology 500 Chapter 14: Human Resource Competencies 515 Chapter 15: Leadership 529 Chapter 16: Organizational Development and Design 543 Appendix B Answers to Terminology Knowledge Test 559 Chapter 2: U.S. Labor Law 560 Chapter 3: Business Management and Strategy 560 Chapter 4: Talent Planning and Acquisition 561 Chapter 5: Learning and Development 562 Chapter 6: Total Rewards 563 Chapter 7: Risk Management 564 Chapter 8: Employee Engagement and Retention 565 Chapter 9: Employee and Labor Relations 565 Chapter 10: Ethical Practice and Corporate Social Responsibility 566 Chapter 11: Managing a Global Workforce 567 Chapter 12: Diversity, Equity, and Inclusion 568 Chapter 13: Workforce Analytics and Technology 569 Chapter 14: Human Resource Competencies 569 Chapter 15: Leadership 570 Chapter 16: Organizational Development and Design 571 Appendix C Answers to Research Challenge Questions 573 Chapter 2: U.S. Labor Law 574 Chapter 3: Business Management and Strategy 575 Chapter 4: Talent Planning and Acquisition 576 Chapter 5: Learning and Development 577 Chapter 6: Total Rewards 579 Chapter 7: Risk Management 580 Chapter 8: Employee Engagement and Retention 582 Chapter 9: Employee and Labor Relations 583 Chapter 10: Ethical Practice and Corporate Social Responsibility 584 Chapter 11: Global Human Resource Management 586 Chapter 12: Diversity, Equity, and Inclusion 587 Chapter 13: Workforce Analytics and Technology 588 Chapter 14: Human Resource Competencies 589 Chapter 15: Leadership 590 Chapter 16: Organizational Development and Design 591 Index 595

Practical Prep for the PHR®, PHRi, SPHR®, SPHRi, SHRM® CP, and SHRM® SCP Exams Big Book of HR Exam Practice Questions is the perfect resource for anyone preparing for the HRCI and SHRM certification exams. This book offers comprehensive and concise review with 1000 practice questions covering all areas of the challenging human resources exams. The questions identify topics you can skip and those that require further review. Fully aligned with the latest versions of the certification exams, the practice questions cover United States labor law, business strategy, talent planning and acquisition, learning & development, total rewards, international technical and operational HR principles, and more. Coverage of 100% of all exam objectives in these practice questions means you’ll be ready for: United States labor law Business strategy Talent planning and acquisition Learning & development Total rewards Risk management Employee engagement Employee & labor relations Ethical practice Global workforce Diversity, equity, and inclusion Workforce analytics and technology ABOUT THE HRCI AND SHRM CERTIFICATIONS HRCI is a professional credentialing organization for the human resource management profession. SHRM is a professional human resources membership association that promotes the role of HR as a profession and offers certification to its members. Interactive learning environment Take your exam prep to the next level with Sybex’s superior interactive online study tools. To access our learning environment, simply visit www.wiley.com/go/ sybextestprep, register your book to receive your unique PIN, and instantly gain one year of FREE access after activation to: Interactive test bank includes the interactive online version of the book’s 1000 practice questions to help you identify areas where further review is needed. Get more than 90% of the answers correct, and you’re ready to take the certification exam. 1000 questions total!