Acknowledgments Prologue Chapter One: How Journalists Trust: Engagement Practices in an Industry Paradigm Shift Chapter Two: How Journalists Engage: A Theory of Trust Applied Chapter Three: How Journalists Identify: Trusting Agents of Engaged Care Chapter Four: How Journalists Might Care: Trust Building Through News Listening-to-Learn Literacies Chapter Five: How Journalists Can Listen to Learn and Learn to Listen: Two Interventions in Newsrooms and J-Schools Chapter Six: A Theory of Trust Building: Framing Journalistic Practice with an Identity-Aware Caring through Engagement Appendix References Index

The doctrine of neutral professionalism tells journalists that their work will be trusted if they keep themselves out of it. No, says Sue Robinson, you have put yourselves into it. You have to engage with the people you are trying to inform and come clean about your own identity as a private citizen and public professional. Her brave book, How Journalists Engage, describes the 'built environment' where an alternative—and far more humble—approach is slowly coming into view. In this detailed account of engagement work, there is a rethinking of journalism's entire professional project. I, for one, welcome that.

"The doctrine of neutral professionalism tells journalists that their work will be trusted if they keep themselves out of it. No, says Sue Robinson, you have put yourselves into it. You have to engage with the people you are trying to inform and come clean about your own identity as a private citizen and public professional. Her brave book, How Journalists Engage, describes the 'built environment' where an alternativeDLand far more humbleDLapproach is slowly coming into view. In this detailed account of engagement work, there is a rethinking of journalism's entire professional project. I, for one, welcome that." -- Jay Rosen, New York University Arthur L. Carter Journalism Institute, and author of What Are Journalists For? "In How Journalists Engage, Susan Robinson has done something refreshing: She's taken the chaos of an industry besieged by challenges in a turbulent world and extracted a framework that can give journalists a firmer footing. Not sure what it will take to strengthen our ties to an anxious, divided public? Her four new roles and eight new skill sets are a strong place to start." -- Mónica Guzmán, Senior Fellow for Public Practice, Braver Angels, and author of I Never Thought of It That Way: How to Have Fearlessly Curious Conversations in Dangerously Divided Times "How Journalists Engage illuminates the changing role of trust in the contemporary news ecosystem. Professor Robinson has written an important book for scholars and practitioners alike." -- Pablo J. Boczkowski, Hamad Bin Khalifa Al-Thani Professor, Northwestern University, and author of Abundance "Now more than ever, journalism is faced with the challenge of how to build trust within our increasingly fractured and polarized communities. How Journalists Engage is essential reading for anyone interested in this vital challenge. Building on rich and rigorous empirical research, including a diverse range of engagement case studies, it calls for an ethic of 'identity-aware care,' suggesting that journalists must prioritize listening to and learning from the diverse communities they serve." -- Karin Wahl-Jorgensen, University Dean of Research Environment and Culture, Cardiff University, and author of Emotions, Media and Politics "The admirable research presented within its pages makes it a must-read. Furthermore, it possesses the capacity to inspire and stimulate fruitful empirical research in the realm of journalism ethics." -- Y. Feng, Journal Of Media Ethics

Sue Robinson is the Helen Firstbrook Franklin Professor of Journalism in the School of Journalism & Mass Communication at the University of Wisconsin-Madison. She is the author of Networked News, Racial Divides: How Power and Privilege Shape Public Discourse in Progressive Communities (2018), which won the AEJMC Tankard Book Award, and co-author (with Matt Carlson and Seth C. Lewis) of News After Trump: Journalism's Crisis of Relevance in a Changed Media Culture (Oxford, 2021).

Selling point: Offers a theory of trust building in journalism and explains what engagement journalism is Selling point: Includes data from in-depth interviews, focus groups, surveys, and first-person accounts Selling point: Documents the new roles and skillsets necessary for journalists to build trust with different kinds of audiences Selling point: Lays out how journalists build trust differently according to their identities, especially racial