Written for SIT50416 Diploma of Hospitality Management, Hospitality Management, 4e covers all 13 core units plus seven electives. Each chapter is written to a unit of competency and maintains the volume of learning of previous editions, with relevant and easy-to-understand information including Australian examples and references.
Structured in three parts, the text covers the knowledge and skills required of frontline supervisors, managerial topics, and business strategy content. The ‘Industry viewpoint’ at the start of each chapter introduces students to current issues and themes in the hospitality industry, and numerous pedagogical features, examples and illustrations have been included throughout the text to help students engage with the material and extend their understanding. Each chapter includes activities for discussion and debate, with assessment activities requiring the understanding, application and analysis of case studies. Each section concludes with an integrated case study and weblinks to useful industry resources.
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PART 1. SUPERVISORY
1. Source and use information on the hospitality industry
2. Enhance customer service experiences
3. Monitor work operations
4. Implement and monitor work health safety
5. Manage finances within a budget
6. Lead and manage people
PART 2. MANAGERIAL
7. Develop and manage quality customer service
8. Manage operational plan
9. Prepare and monitor budgets
10. Research and comply with regulatory requirements
11. Establish and conduct business relationships
12. Roster staff
13. Manage diversity in the workplace
14. Manage conflict and crisis
PART 3. STRATEGIC MANAGEMENT
15. Develop and implement a business plan
16. Develop and implement marketing strategies
17. Manage finances
18. Manage physical assets
19. Recruit, select and induct staff
20. Monitor staff performance
21. Establish and maintain a work health safety system
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Produktdetaljer
ISBN
9780170411424
Publisert
2018-10-30
Utgave
4. utgave
Utgiver
Vendor
Cengage Australia
Aldersnivå
U, 05
Språk
Product language
Engelsk
Format
Product format
Kombinasjonsprodukt
Antall sider
600