Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.
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Essential Telephoning in English is a short telephoning skills course for pre-intermediate learners of Business English.
Unit 1: Answering the phone; Unit 2: Beginning a call; Unit 3: Ending a call; Unit 4: Consolidation Plus; Unit 5: Connecting people; Unit 6: Message 1; Unit 7: Message 2; Unit 8: Consolidation Plus; Unit 9: Communication problems; Unit 10: Appointments and arrangements; Unit 11: Recorded information; Unit 12: Messages 3; Unit 13: Consolidation Plus; Unit 14: A telephone conference; Unit 15: Review.
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Essential Telephoning in English is a short course in telephoning skills for pre-intermediate to intermediate learners of Business English.

Produktdetaljer

ISBN
9780521783910
Publisert
2002-08-22
Utgiver
Cambridge University Press; Cambridge University Press
Vekt
90 gr
Høyde
142 mm
Bredde
125 mm
Dybde
11 mm
Aldersnivå
L, 07
Språk
Product language
Engelsk
Format
Product format
LydCD