The two papers in volume 23B respond to concerns raised in volume 23A about the need for a better understanding of e-service adoption processes in developing nations. The first chapter surveys 819 Indonesian airline customers about online airline services, analyzes the resulting data, and tests hypotheses about motivation, intention, and demographics. The second chapter combines the Technology Acceptance Model with the Innovation Diffusion Theory to identify the antecedents for widespread adoption of the Octopus retail e-payment system in Hong Kong.

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Volume 23B includes two chapters covering problems and implementations of solutions in e-services adoption processes in developing nations. The first documents the unequal access and ICT usage, which is known as digital divide, to be one of the major obstacles to the implementation of e-government systems. This research investigates the digital divide and its direct impact on e-government system success of local governments in Indonesia as well as indirect impact through the mediation role of trust. To achieve a comprehensive understanding of digital divide, this study introduced a new type of digital divide, the innovativeness divide. It provides details for successful policy formulation to improve e-government readiness. The second explores what needs to be done to enable consumers to adopt e-services by airlines in developing nations. It includes new theory and empirical evidence from both qualitative and quantitative studies in response to this issue. Exciting and useful chapters for executives and researchers seeking knowledge and theory of how to influence e-service adoptions in developing nations!
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Volume 23B includes two chapters covering problems and implementations of solutions in e-services adoption processes in developing nations. These are exciting and useful chapters for executives and researchers seeking knowledge and theory of how to influence e-service adoptions in developing nations!
Read more
Acquiring Deep Knowledge of E-Services Adoption Processes in Developing Nations. Factors Influencing Consumers to Use e-services in Indonesian Airline Companies. Adoption of Smart Card-Based E-Payment System for Retailing in Hong Kong Using an Extended Technology Acceptance Model. Copyright page. E-Services Adoption: Processes by Firms in Developing Nations. List of Contributors. E-Services Adoption: Processes by Firms in Developing Nations. Advances in Business Marketing & Purchasing.
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Product details

ISBN
9781785607097
Published
2015-10-28
Publisher
Emerald Publishing Limited; Emerald Group Publishing Limited
Weight
666 gr
Height
229 mm
Width
152 mm
Thickness
29 mm
Age
P, UP, 06, 05
Language
Product language
Engelsk
Format
Product format
Innbundet
Number of pages
480