Chapter 1 Valuing Students; sub Chapter 1 Enhancing quality through student induction; sub Chapter 2 Student handbooks; sub Chapter 3 Making mature students feel welcome; sub Chapter 4 Providing for Part -time students; sub Chapter 5 Providing for overseas students; sub Chapter 6 Graduation; sub Chapter 7 Getting people to come back; Chapter 2 Valuing Staff; sub Chapter 8 Enhancing quality through staff induction; sub Chapter 9 Enhancing the quality of training; sub Chapter 10 Using appraisal to enhance quality; sub Chapter 11 Managing stress; sub Chapter 12 Maintaining morale; sub Chapter 13 Coping with turbulent times; Chapter 3 Enhancing Learning Through Teaching And Assessment; sub Chapter 14 Student learning support; sub Chapter 15 Learning environment quality; sub Chapter 16 Quality of learning outcomes; sub Chapter 17 Enhancing student projects; sub Chapter 18 Making student projects purposeful; sub Chapter 19 Enhancing laboratory work; sub Chapter 20 Learning in small groups; sub Chapter 21 Ringing the changes in groupwork; sub Chapter 22 Enhancing large-group teaching; sub Chapter 23 Enhancing the quality of assessment; sub Chapter 24 Diversifying assessment; Chapter 4 Quality Processes; sub Chapter 25 Reviewing systems; sub Chapter 26 Record-keeping; sub Chapter 27 Practising equal opportunities; sub Chapter 28 Enhancing the quality of committees; sub Chapter 29 Choosing external examiners; sub Chapter 30 The role of external examiners; Chapter 5 Feedback and Evaluation; sub Chapter 31 Designing structured feedback questionnaires; sub Chapter 32 Designing open feedback questionnaires; sub Chapter 33 Feedback from interviews with students; sub Chapter 34 Establishing a culture of student feedback; sub Chapter 35 Feedback from student representatives on course committees; Chapter 6 Preparing for Quality Assessment Visits; sub Chapter 36 Preparing for quality visits; sub Chapter 37 Writing a self-assessment document; sub Chapter 38 Quality on the day; sub Chapter 39 Quality of library and computing services; sub Chapter 40 Practising for observation; sub Chapter 41 Making use of feedback from observers; sub Chapter 42 Preparing new staff for observation; sub Chapter 43 Motivating experienced staff regarding teaching observation; sub Chapter 44 Working out which qualities to observe in lectures; sub Chapter 45 Working out what to observe in small-group teaching; Chapter 7 Caring for the Campus; sub Chapter 46 Helping people find their way about the campus; sub Chapter 47 Early mornings and late evenings; sub Chapter 48 Weekends; sub Chapter 49 Keeping things going during vacations; sub Chapter 50 Some suggestions about car parking; sub Chapter 51 Quality on the Internet;